Refund policy

14 days, no questions asked.

If a pack isn't useful to you, email hello@promptpacks.co.uk within 14 days of buying it and we will refund you in full, including if you have already downloaded the files.

How to request a refund

  1. Email hello@promptpacks.co.uk from the address you used to buy.
  2. Include your order number, or the date and amount of the payment.
  3. You do not have to give a reason, though we always welcome one: it is how the packs get better.

Refunds are approved within one working day and returned to your original payment method. Your bank or card provider typically takes a further 3–10 working days to show it.

After a refund

The licence to use the pack ends when the refund is issued. Please delete your copies of the files. Access to future updates for that pack also ends.

Your statutory rights (UK and EU)

Downloadable digital content is normally exempt from the 14-day right to cancel once the download has begun and you have consented to that; you are asked to confirm this at checkout. Our 14-day policy is offered voluntarily and goes beyond what the law requires in that situation.

Nothing in this policy affects your statutory rights where the content supplied is faulty, not as described, or not fit for purpose. If that is the case, tell us and we will put it right or refund you regardless of how long ago you bought.

Chargebacks

If something has gone wrong, please email us before raising a chargeback with your bank. Almost every case is resolved the same day, and a chargeback costs us a fee that a straightforward refund does not.

Duplicate purchases

Bought the same pack twice, or bought a pack and then the bundle? Email us and we will refund the overlap. You will never be charged twice for the same prompts.

Support hours: Monday to Friday, 9am – 5pm UK time. Emails outside those hours are answered on the next working day.