Contact support

Missing download, team licence, refund or a question before you buy: we answer every message.

Before you write

  • Download missing? Check spam and promotions first, then tell us the email address you paid with.
  • Want a refund? See the refund policy: 14 days, no questions asked.
  • Team licence? Tell us how many seats and we'll quote and invoice.
  • Most answers are already in the FAQ.

Or email us directly:

hello@promptpacks.co.uk

Support hours: Monday to Friday, 9am – 5pm UK time.

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Thanks for getting in touch. We reply to every message, usually within one working day.

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